Team Partners Telecommunications

There are some companies that somehow manage to remain basking in the warm glow of their past long after the justification for that warm glow is long gone. Once respected and perhaps even honoured and esteemed as being driving forces in the well-being of our country, their slip from this lofty pinnacle has been gradual but constant. One still, somehow, expects the best from them, but sadly one does so in vain. They have joined the ranks of the ‘companies-to-be-not-sure-of’.

 

One such of these is the currently named BT, a name that, if it got any shorter, would disappear entirely. Many of us have trusted implicitly, and probably with reason, in the erstwhile British Telecom, and might head into a new relationship with them full of optimism for the future, but…caveat emptor…buyer beware. You may be disappointed.

 

Why so? Well, BT’s once pretty perfect service record has suffered an increasingly damaging series of knocks as the company has repeatedly changed hands, their workers have perhaps lost their edge and they have outsourced tasks . BT’s customers have had problems with them, and it’s one of these we want to warn you about. What it is, and you’d almost think it can’t be done, is losing your number. Now, you may think that your landline number, indeed any number, is sacrosanct, and that days of having to change numbers with new contracts are long gone, but the truth is very different. We’ve heard a number of stories recently of businesses changing to BT for whatever reason or upgrading their service, and being left without a landline for weeks and months, and then losing their often long held and precious numbers to boot.

 

These cases aren’t isolated. Retail companies who rely on telephone sales have been left in the lurch. There are reports of calling BT daily for weeks on end, being told that everything will be fixed within 48 hours and nothing happening; stories of accounts ‘having problems’ or ‘the Cloud’ being blamed, of the buck being passed constantly, or no redress.

 

Imagine the position. Your number is known to all, it appears on your vehicles, your stationary, advertising, shop front…and then, suddenly, it’s lost by BT and there appears to be no one to complain to. Even the Ombudsman does nothing for months.

 

It’s a nightmare you can avoid. If you’re thinking of changing anything to do with your telecoms, talk to us first!