Privacy Policy

Keeping your information safe

Privacy and Customer Data Retention Policy
This privacy policy is here to help you understand what information Team Partners Telecommunications (TP Tele) collect and how we use it. This policy only describes how TP Tele treat your information, not how other organisations treat your information. If you are using TP Tele in a workplace or on a device or account issued to you by your employer or another organisation, that company or organisation likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of any TP Tele service. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your account owner or administrator. Please check with your employer or account administrator about the policies it has in place regarding your communications.

Fair and Lawful Processing
Many of the current regulations and processes TP Tele adhere to require a person to be named as the subscriber for the service. An example of this may be a telephone number or broadband service that cannot be anonymous or unnamed or without an address for installation or emergency services purposes. Person(s) wishing to continue with services should, therefore, offer an alternative to allow TP Tele to be able to continue providing existing services.

Information we collect
TP Tele collects different kinds of information. Some of it is personally identifiable and some are non-identifying or aggregated. Here are the types of information we collect or receive:

  • Contact Information - Including name, job title, email address and phone number.
  • Demographic information - such as postcode, preferences and interests.
  • Other information - relevant to customer surveys and/or offers.
  • Account Information – This includes all the information under your account. It includes names and full contact details for the individual or business that created the account. This is vital for accounting purposes and conforming to our regulatory provisions for providing accurate information to the emergency services.
  • Call detail records (CDRs) – This is a record of the communication that has taken place. It typically includes a source, destination and duration although it can also include quality metrics and fraud prevention data too. CDRs allow us to create an itemised bill for you which forms part of our accounting procedures.
  • Payment Records – TP Tele retains a transaction history of purchases made for products and services. This is fundamental to our accounting processes.
  • Radius Logs – TP Tele retains data on Broadband sessions such as the time the connection commenced and duration. P Tele may also log metrics such as sync data and bandwidth used.
  • Websites and portals – Our websites use cookies in order to offer users functionality. We also use cookies for analytical and service improvements. TP Tele monitors login data for fraud and security protection.
  • Communicating with TP Tele – We operate systems which log details of calls, emails and web chat correspondence. This allows us to deal with our customers effectively.
  • Call Recordings – Call recordings are disabled by default and are opt-in only.
  • Cookies - Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site and our portals will not function if you do not allow cookies. We use cookies to personalise your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.

How we use your information (Processing your data)
TP Tele uses your information for the following:

  • Providing and improving our products and services - To make the product better we have to understand how users are using it.
  • Investigating and preventing things going wrong - We work hard to keep systems secure and to prevent abuse and fraud. This may also include requests from the authorities or courts.
  • Communicating with you - Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
  • Email messages - We may send you:
    • Service and administrative emails. We may also contact you to inform you about changes in our services, our service offerings and important service-related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them.
    • Marketing and research emails. We may also send you relevant promotional emails about new products, services, special offers and advice on how to improve your business communications. You can opt-out of these emails at anytime.

Data Retention

  • Call Recordings – If activated are stored for 30 calendar days unless specified to be longer by you.
  • Call Detail Records (CDRs) – Are stored for 12 calendar months and then deleted.
  • Radius Data – Stored for 6 calendar months and then deleted.
  • Account Data - If the authorised account holder chooses to deactivate the account. The data will be archived for no more than 15 years.
  • Correspondence - This includes but is not limited to: emails, call-recordings, CDRs, webchats, Fax transmissions and post. The data may be kept for no more than 15 years.
  • Payment Data – TP Tele does not process nor retain card payment data. All sensitive transactional payment data is processed and stored in accordance with PCI-DSS regulations by payment providers.
  • LDAP Data - Customers are in control of their directory data, which can be removed permanently.

Sharing and Disclosure
There are times when communications and related content and other user information may be shared by TP Tele. With consent, to comply with legal process, or to protect TP Tele and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or TP Tele; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third-party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.

Examples of sharing and disclosure are below and but not strictly limited to the following:

  • Example: Telephone number subscriber information is shared between the companies involved in a telephone number port as validation. (Openreach/BT along with the Range Holder, Losing Communications Provider and Gaining Communications Provider)
  • Example: Fixed line services (Broadband and WLR) require installation addresses, therefore, disclose of this information is given to those involved in the provision and installation of these services.
  • Example: Fault finding such as UK PTSN based services sometimes require engineer visits in which case we would ask your permission to provide a contact telephone number and name. These can be from BT Group companies or subcontractors or LLU providers and their subcontractors.
  • Example: Direct Debit data is stored and processed with the BACSTEL interbank payment network.
  • Example: Some international telephone number rentals require the subscriber to provide official identity documents as a regulatory requirement in that country.

TP Tele takes reasonable steps to protect the information you provide to us as part of your use of the service from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL) and encrypt all data at rest. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it.

Data Storage and Transfers
TP Tele does not store or process data outside of the United Kingdom.

Data Subjects Rights & Data Protection Officer
Data Subjects have the rights in relation to their personal data under the Privacy Legislation. Those rights include ;

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Customers should contact the Data Protection Officer in relation to these queries with the subject DPO via the Contact page.

Changes to this Privacy Policy
TP Tele may change this policy from time to time, and if we do we'll post any changes on this page. If you continue to use TP Tele after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

This privacy policy does not cover third party websites that you can link to through the Website. We accept no liability for these sites. If you have any complaints, questions or comments about this privacy policy or Team WiFi's use of your personal information, you can contact us here.