Information to help your business benefit from telecommunications

Remote working - Part 4

Remote working - VoIP

VOIP (Voice over Internet Protocol)
One of the easiest ways to work from home or anywhere is with a hosted VoIP phone system. This means that the brains of the phone system are in the cloud and you simply connect your device (desk phone, portable handset, mobile or computer softphone) to a reliable Internet connection. You can then receive and make calls as if you were in the office.

There are various additional features that VoIP offers but we will not go into these now. You may however, find this video on VoIP useful.

The main issue with VoIP is that it does require a good Internet connection. This does not mean that it needs to be high speed but it does need to be stable. While most home broadband connections can handle numerous VoIP calls, when you start getting other family members streaming TV and playing on networked games consoles, calls can start to breakup and residential grade routers may not be able to be configured to deal with the problem.

Using a mobile data connection (the 4G data on your mobile) is an option but this does not guarantee good call quality. This is down to various factors that you have no control of; how many mobiles are connected to the local mast and what they are doing.

As with all systems, we recommend that you test them first to ensure that they will perform well when you need them.

If you already have a VoIP phone system, speak with your supplier about what you want to achieve. They should be able to help you out.

If you would like to know if VoIP is the right system for your business, call us on 033 33 58 33 33. We are here to help.

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